On November 23, DHS Secretary Janet Napolitano appointed January Contreres to serve as the USCIS Ombudsman. Ms. Contreras had served as Senior Advisor to Secretary Napolitano where, among other things, she helped coordinate response to the H1N1 pandemic. Prior to joining DHS, Ms. Contreras led Arizona’s Department of Health Services.
You can read the DHS Press release about Ms. Contreras here.
You can find more about the Office of the Ombudsman here.